Returns & Delivery

Returns and Refund Policy

At AlphaGeo UK, we value your satisfaction and want to ensure you have a positive shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help. Please read our returns policy carefully to understand your rights and responsibilities.

1. Returns Period:

   – You have 14 days from the date of receiving your order to initiate a return.

2. Eligibility for Returns:

   – Items must be in new, unused, and in their original packaging.

   – Personalized or custom-made items may not be eligible for return unless they are damaged or defective.

   – Certain items such as perishable goods and downloadable software are non-returnable.

3. How to Initiate a Return:

   – Contact our customer support team at to request a return.

   – Provide your order number, details of the item(s) you wish to return, and the reason for the return.

   – Our team will guide you through the returns process.

4. Return Delivery:

   – You are responsible for the cost of return shipping unless the item is defective or the return is due to our error.

   – We recommend using a trackable shipping method and keeping the shipping receipt until your return is processed.

5. Refunds or Exchanges:

   – Once we receive your returned item, we will inspect it and notify you of the status of your return.

   – If approved, we will process a refund to your original payment method or provide an exchange, as per your preference.

   – Refunds may take 5-7 business days to appear in your account, depending on your payment provider.

6. Damaged or Defective Items:

   – If you receive a damaged or defective item, please contact us within 14 days of receipt.

   – We will arrange for a return or replacement at no additional cost to you.

7. Cancellation Policy:

   – If you wish to cancel an order, please contact us as soon as possible.

   – If the order has not been shipped, we will cancel it and provide a full refund.

   – If the order has already shipped, you may need to initiate a return upon receipt.

8. Contact Us:

   – If you have any questions or need assistance, please contact our customer support team at

This returns policy is subject to change without notice, and the most recent version will be posted on our website.

AlphaGeo UK Ltd