Returns & Delivery

Returns and Refund Policy

At AlphaGeo UK, we value your satisfaction and want to ensure you have a positive shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help. Please read our returns policy carefully to understand your rights and responsibilities.

1. Returns Period:

   – You have 14 days from the date of receiving your order to initiate a return.

2. Eligibility for Returns:

   – Items must be in new, unused, and in their original packaging.

   – Personalized or custom-made items may not be eligible for return unless they are damaged or defective.

   – Certain items such as perishable goods and downloadable software are non-returnable.

3. How to Initiate a Return:

   – Contact our customer support team at sales@alphageouk.com to request a return.

   – Provide your order number, details of the item(s) you wish to return, and the reason for the return.

   – Our team will guide you through the returns process.

4. Return Delivery:

   – You are responsible for the cost of return shipping unless the item is defective or the return is due to our error.

   – We recommend using a trackable shipping method and keeping the shipping receipt until your return is processed.

5. Refunds or Exchanges:

   – Once we receive your returned item, we will inspect it and notify you of the status of your return.

   – If approved, we will process a refund to your original payment method or provide an exchange, as per your preference.

   – Refunds may take 5-7 business days to appear in your account, depending on your payment provider.

6. Damaged or Defective Items:

   – If you receive a damaged or defective item, please contact us within 14 days of receipt.

   – We will arrange for a return or replacement at no additional cost to you.

7. Cancellation Policy:

   – If you wish to cancel an order, please contact us as soon as possible.

   – If the order has not been shipped, we will cancel it and provide a full refund.

   – If the order has already shipped, you may need to initiate a return upon receipt.

8. Contact Us:

   – If you have any questions or need assistance, please contact our customer support team at sales@alphageouk.com

This returns policy is subject to change without notice, and the most recent version will be posted on our website.

AlphaGeo UK Ltd