Some of the questions we often get asked at AlphaGeo
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How long does delivery take?
UK Deliveries:
For UK customers, delivery typically takes between 2–5 business days. We work with trusted courier partners to ensure a smooth and reliable shipping process.
International Shipping:
Delivery times for international orders can vary depending on the destination and local postal or courier systems. While we strive to offer the most accurate delivery estimates, please note that transit times may be affected by customs processes and international shipping protocols.
Order Cut-off Time:
To ensure same-day dispatch, orders must be placed before 2pm. Any orders made after this time will be dispatched the following business day.
Industries That Can Benefit from AlphaGeo's Products
Search and Rescue:
AlphaGeo is committed to supporting search and rescue operations with cutting-edge technology. Our advanced drone and ROV solutions, including high-frequency sonar and thermal imaging systems, are invaluable tools for locating missing persons, conducting rapid assessments in disaster zones, and improving operational safety. These tools help responders work efficiently, even in challenging environments.
Environmental Surveys:
Our products are integral to environmental monitoring, assisting in tasks such as water quality analysis, methane detection, and geological surveys. AlphaGeo’s technology provides accurate, real-time data to environmental scientists and researchers, empowering them to address pressing sustainability issues and create effective solutions for a greener future.
Police and Emergency Services:
Law enforcement and emergency responders benefit from specialized tools like the Omniscan 450 and Chasing ROVs. These systems are designed for underwater crime scene investigations, vehicle recoveries, and evidence collection in hazardous or hard-to-reach environments. By ensuring precision and safety, AlphaGeo’s products help authorities resolve cases efficiently and effectively.
Marine Exploration and Inspection:
Marine archaeologists, offshore industries, and port authorities trust AlphaGeo’s equipment for tasks such as seabed mapping, underwater infrastructure inspections, and ecological assessments. Tools like the Hydro-Tech Multibeam MS400U offer the high-resolution imaging needed for detailed surveys, helping professionals manage and protect marine environments while supporting the exploration of underwater sites.
Infrastructure and Utility Inspections:
Industries involved in the management of critical infrastructure, such as pipelines, bridges, and power lines, use AlphaGeo’s drones and sensor systems to perform detailed aerial and underwater inspections. Our products help minimize risks, prevent failures, and reduce downtime by offering real-time, precise insights into the condition of vital assets, ensuring they remain safe and operational.
Air Quality and Emissions Monitoring:
At events like the AQE Expo, AlphaGeo showcases its solutions for real-time air quality analysis, methane detection, and emissions tracking. These products support environmental agencies and industrial facilities in monitoring pollution levels and ensuring compliance with regulatory standards. Our systems play a crucial role in safeguarding public health and promoting cleaner air in urban and industrial settings.
By adapting our products for these diverse industries, AlphaGeo delivers versatile solutions that help clients achieve their goals with unparalleled precision, efficiency, and reliability.
Do you offer product demonstrations or training?
Yes, AlphaGeo is dedicated to providing comprehensive support to ensure our clients get the most out of our products. We offer the following:
Product Demonstrations:
We regularly organize live demonstrations of our state-of-the-art equipment. This includes technologies like CHASING ROVs, echo sounders, and drone-integrated sensors. Our product demonstrations allow clients to experience our systems in real-world conditions, showcasing their capabilities and practical applications.
Webinars and Online Training:
For those unable to attend in-person demos, we offer online training opportunities. Our Transforming Aerial Surveys Webinar series is just one example of the educational content we provide. Led by industry experts, these sessions explore advanced applications of our technology, helping clients deepen their understanding of how to maximize the impact of our solutions.
Tailored Client Support:
For clients seeking more specialized training, we provide one-on-one sessions. These are tailored to meet specific operational needs, ensuring that each client can utilize our products to their fullest potential. Whether you’re new to our products or need advanced, project-specific guidance, we offer personalized training to ensure success.
Whether you're exploring our products for the first time or looking to enhance your expertise, our support team is here to help. Contact us to book a demo or learn more about our training options.
What is the warranty and after-sales support for your products?
At AlphaGeo, we stand behind the quality and reliability of all our products. To ensure customer satisfaction, we provide a 12-month warranty from the date of purchase, covering any manufacturing defects or issues under normal use.
What does the warranty cover?
Faulty Materials or Workmanship:
Our warranty covers defects in materials or manufacturing errors that might arise during normal usage. If a product malfunctions due to an inherent flaw, we’ll repair or replace it at no extra cost.
Repairs or Replacement of Defective Components:
If any component of the product is found to be defective within the warranty period, we offer free repairs or replacements to restore functionality.
Free Technical Support:
Throughout the warranty period, our customers have access to free technical support. Our experts are available to assist with troubleshooting, provide guidance, and resolve any technical issues you might encounter.
What’s our after-sales support policy?
Repairs and Maintenance:
After the warranty period, we offer affordable repair and maintenance services. Our goal is to ensure your equipment continues performing optimally, even after the warranty expires.
Customer Assistance:
Our dedicated support team is available year-round to help with troubleshooting, offer product updates, and ensure that your system functions smoothly. We’re always here to assist with any queries or challenges.
Upgrades and Accessories:
We also provide access to the latest accessories and upgrades to keep your equipment up-to-date with the latest technological advancements, ensuring that your systems remain at the forefront of performance.
For further details on warranty coverage, terms and conditions, or to request after-sales assistance, please visit our website or contact our customer support team directly.
AlphaGeo's Custom Solutions for Unique Projects
At AlphaGeo, we pride ourselves on offering tailored solutions that cater to the unique requirements of our clients. Whether it's modifying equipment configurations, integrating specialised technologies like multibeam echo sounders, GPR (Ground Penetrating Radar), or custom drones, we are experts in adapting our products to meet your project's specific needs.
For example, we recently worked on a search-and-rescue project where the Omniscan 450 SS was tested on the BR BB USV. The initial 450 kHz frequency didn’t yield the desired results for locating missing persons, so we explored and implemented higher-frequency alternatives to improve performance.
Additionally, our collaboration with RADCOT Armoured Components on the Hydro-Tech Multibeam MS400U demonstrated our ability to design and deliver precise, project-specific configurations, enabling a more accurate and effective survey process.
If your project requires customized solutions or innovative technologies, we are here to help. Whether it involves drone integration, underwater ROVs, or advanced sensor technologies, our expertise ensures that we can deliver solutions specifically designed to meet your operational goals and deliver exceptional results.
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Let us know how we can support your next project. We have team of UK experts available to help now.