Returns and Refund Policy
At AlphaGeo UK, we value your satisfaction and want to ensure you have a positive shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help. Please read our returns policy carefully to understand your rights and responsibilities.
1. Returns Period:
– You have 14 days from the date of receiving your order to initiate a return.
2. Eligibility for Returns:
– Items must be in new, unused, and in their original packaging.
– Personalized or custom-made items may not be eligible for return unless they are damaged or defective.
– Certain items such as perishable goods and downloadable software are non-returnable.
3. How to Initiate a Return:
– Contact our customer support team at email@example.com to request a return.
– Provide your order number, details of the item(s) you wish to return, and the reason for the return.
– Our team will guide you through the returns process.
4. Return Delivery:
– You are responsible for the cost of return shipping unless the item is defective or the return is due to our error.
– We recommend using a trackable shipping method and keeping the shipping receipt until your return is processed.
5. Refunds or Exchanges:
– Once we receive your returned item, we will inspect it and notify you of the status of your return.
– If approved, we will process a refund to your original payment method or provide an exchange, as per your preference.
– Refunds may take 5-7 business days to appear in your account, depending on your payment provider.
6. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us within 14 days of receipt.
– We will arrange for a return or replacement at no additional cost to you.
7. Cancellation Policy:
– If you wish to cancel an order, please contact us as soon as possible.
– If the order has not been shipped, we will cancel it and provide a full refund.
– If the order has already shipped, you may need to initiate a return upon receipt.
8. Contact Us:
– If you have any questions or need assistance, please contact our customer support team at firstname.lastname@example.org
This returns policy is subject to change without notice, and the most recent version will be posted on our website.
AlphaGeo UK Ltd